Refund policy

Return & Refund Policy

Last updated: May 14, 2026

This Return & Refund Policy applies to orders placed on NuviTransfers.com.

Nuvi Transfers
2462 Manatee Ave E
Bradenton, FL 34208
Email: support@nuvitransfers.com
Phone/Text: 941-799-6320
Website: NuviTransfers.com

Custom Printed Products

Nuvi Transfers sells custom DTF heat transfer prints, including gang sheets, print-ready gang sheet uploads, single-design transfers, and related artwork check services.

Because each order is custom printed based on the artwork, file, size, quantity, and order details provided by the customer, we generally do not accept returns, exchanges, or refunds for non-defective custom products.

Please review your artwork, sizing, quantity, shipping address, and order details carefully before placing your order.

Print Quality Promise

If we make a printing or production mistake, we’ll replace the affected transfers.

This may include issues such as:
• Printing the wrong file
• Production defects caused by our process
• Damage caused during our production process
• Clear print errors that were not caused by the submitted artwork

To request a replacement, contact us within 14 days of delivery at support@nuvitransfers.com.

Please include:
• Your order number
• Photos of the affected transfers
• A brief description of the issue
• Photos of the packaging, if the order arrived damaged

After reviewing the issue, we may offer a replacement, refund, store credit, or another resolution depending on the situation.

Issues Not Covered

Because DTF transfers depend on the customer’s artwork, sizing, application method, and garment/material, we cannot offer refunds or replacements for issues caused by:

• Low-resolution artwork
• Incorrect sizing submitted by the customer
• Customer upload errors
• Files submitted with visible issues
• Unwanted backgrounds in the artwork
• Spelling, grammar, or design mistakes in the uploaded file
• Artwork layout mistakes on a gang sheet
• Color differences between screens and printed transfers
• Pressing mistakes
• Incorrect temperature, time, pressure, or peeling method
• Use of a household iron
• Incompatible garments or materials
• Customer handling, storage, washing, or application issues
• Changes requested after production has started

Artwork Check & Setup Help

Artwork Check & Setup Help is an optional add-on service. If purchased, we review your file for obvious issues before printing, such as resolution concerns, sizing concerns, unwanted backgrounds, transparent background issues, or basic layout problems.

Artwork Check & Setup Help does not include new design creation, logo redraws, vector tracing, complex background removal, color matching guarantees, or unlimited revisions.

If we notice an issue and need to contact you before printing, delayed customer response may delay production.

Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible at support@nuvitransfers.com.

Because orders are custom printed, cancellations and changes are not guaranteed.

If your order has not entered production, we may be able to cancel or update it. If production has already started, we may not be able to cancel, refund, or make changes.

Shipping Delays

Production time and shipping/transit time are separate.

Most standard orders ship next business day after artwork is received and ready for print. Orders may require additional time if there are artwork issues, large quantities, special requests, delayed customer responses, equipment issues, supply delays, carrier delays, weather delays, or high order volume.

If we are unable to ship within the stated or expected production window, we may contact you with an updated timeline. If we cannot complete or ship your order, we may cancel and refund the affected order or item.

Damaged Orders

If your order arrives damaged, contact us within 7 days of delivery.

Please include:
• Your order number
• Photos of the packaging
• Photos of the damaged transfers
• A brief description of the issue

We will review the issue and determine whether a replacement, refund, store credit, or carrier claim is appropriate.

Lost, Stolen, or Delivered Packages

Once an order is handed to the shipping carrier, delivery timing and final delivery are handled by the carrier.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, your mail area, and the carrier.

Nuvi Transfers is not responsible for packages marked delivered by the carrier that are lost, misplaced, or stolen after delivery.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

We are not responsible for delays, returned packages, lost packages, or additional shipping costs caused by incorrect or incomplete addresses, including missing apartment, suite, or unit numbers.

If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges to reship the order.

Refund Method

Approved refunds are issued to the original payment method when possible.

After a refund is issued, the time it takes to appear in your account depends on your bank, card issuer, or payment provider.

Questions

For return, refund, replacement, or order issue questions, contact us at:

Nuvi Transfers
Email: support@nuvitransfers.com
Phone/Text: 941-799-6320
Website: NuviTransfers.com